Terms and Conditions

This website operates under the title James Moore & Co and is the property of James Moore Jewellers Limited.

We are based in the Midlands, United Kingdom.

We are official UK dealers for all the products on our website.

James Moore Jewellers Limited,
9 Warwick Road,
Kenilworth,
Warwickshire,
CV8 1HD,
United Kingdom.

We accept payment online and over the telephone by credit or debit card and payment by cleared cheque through the post. All payments online are processed securely using encryption and will appear on your statement as First Class Watches or your selected payment provider.

Our system operates so that your card payment is not processed until the day of the item dispatch (unless you pay with PayPal, Pay with Amazon, Apple Pay, Google Pay, Klarna, or finance options). Therefore, please ensure you have adequate funds in your account to cover the order. If we have a problem with your payment, we will inform you either by our email or telephone. It is recommended that you check your email often, and supply a telephone number we can contact you on easily if the order is urgent, as we may need to contact you before we can dispatch your order.

International orders can be placed through the First Class Watches checkout. If you are shopping from outside the UK, your credit or debit card company will exchange your currency automatically for Pounds Sterling to complete the transaction.

We accept VISA, Mastercard, Maestro, and American Express.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3, Monthly finance.

Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Although this web site is constantly being updated with new products and discontinued products being removed sometimes errors can be made. Please note manufacturers may occasionally update products and specifications may change at any time.

Where an item listed on this site has been discontinued or is out of stock we cannot adhere to our estimated delivery time, we will endeavour to send you an email or telephone call notifying you of this as soon as possible. However we always aim to please our customers and rely on our customers returning for future purchases and them to recommend us to friends and family. We also reserve the right to cancel any order where a mistake has been made with the pricing of a product.

We can make no guarantee or promise with regards to the fit as this is normally a service which is provided where the wearer is present. Where there is some uncertainty to the wearer’s wrist size please consider having the bracelet sized locally by a competent jeweller (this shouldn’t be more than £5-£10). This service is offered as a courtesy to customers when they purchase a watch with an adjustable “link” bracelet from First Class Watches. We endeavour to size the bracelet prior to shipping based on the information you provide.

As the watch belongs to you, any links we remove will be included in the box of the watch upon delivery to you.

Watches sized by First Class Watches are still returnable under the returns policy. All original links must also be returned and the watch should be unworn.

Although we apologize for mistakes in sizing we offer no form of compensation due to sizing error.

Sometimes it may not be possible for us to size a watch directly. This includes cases where the manufacturer deems it necessary to return the watch to them for sizing (in which case this responsibility will lie with the customer), periods of extremely high demand, or times when a jeweller is unavailable due to absence or holiday. We will endeavour to contact you when we are unable to size a watch.

Generally, sizing reductions do not delay the shipment of a watch. Although, in certain circumstances sizing may delay an order by one working day.

If the watch requires extra links to be ordered these are usually free of charge however some watches such as 9ct gold watches, ceramic watches and watches requiring more than 2-4 links (supplier dependent) may be chargeable due to the raw materials or brand policies.

If we need to order links will delay your order, usually only a few working days if this is in stock and we will endeavour to inform you of any delays.

Under the Waste Electrical and Electronic Equipment (WEEE) Regulation 2006, upon purchase of a new item we accept to take back free of charge any waste electronics that have previously fulfilled the same function. We will then recycle the waste electronics and parts in an environmentally sound way.

This is part of the effort to reduce the disposal of WEEE as unsorted waste in European Union countries, and instead recycle that waste to the highest extent possible. All products displaying the crossed out wheeled bin symbol should be offered a recycling system upon purchase of a replacement.